Offerings / ALT-0276 / Personnel
Product Support Engineer
Support that sits with the product team, not the help desk
Pricing on sourcingPer month, per engineer
Excludes product development, commercial ownership of the customer relationship, and first-line ticket intake. For code changes you need the engineers, and for the account relationship the client's own team.
Excludes product development, commercial ownership of the customer relationship, and first-line ticket intake. For code changes you need the engineers, and for the account relationship the client's own team.
1Suppliers qualified
CODelivery
Specification
What is in scope.
- Stack
- REST APIs, SQL, Postman, log analysis and monitoring tools, ticketing systems, product documentation, Git, and product-specific technologies as required
- Overlap
- Full US business day
- Languages
- Spanish, English. Fluent (C1 to C2).
- Owns end to end
- Product-specific escalations, defect qualification, customer-facing technical communication.
- Seniority offered
- Junior, Middle, Senior
- Scope of ownership
- Can range from executing defined work independently to owning a feature area or setting the technical approach, depending on seniority.
- Needs a counterpart for
- Product engineering, account management, first-line intake.
- Category
- Personnel — Contingent labor
- Sectors
- Data centers & digital infrastructure · Oil & gas — upstream · Oil & gas — midstream & downstream · Pharmaceutical & biotech · Agriculture & agribusiness
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Where this offering is
IdeationComplete
PlanningComplete
Supplier sourcingComplete
AvailableIn progress
DeliveredPending
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