Offerings / ALT-0275 / Personnel
Technical Support Engineer
Second line, where the answer is not in the knowledge base
Pricing on sourcingPer month, per engineer
Excludes code changes, first-line ticket intake, and infrastructure administration. For first line you need the service desk specialist, and for code changes the engineers.
Excludes code changes, first-line ticket intake, and infrastructure administration. For first line you need the service desk specialist, and for code changes the engineers.
1Suppliers qualified
CODelivery
Specification
What is in scope.
- Stack
- REST APIs, SQL, Postman, log analysis and monitoring tools, ticketing systems, Git, and product-specific technologies as required
- Overlap
- Full US business day
- Languages
- Spanish, English. Fluent (C1 to C2).
- Owns end to end
- Escalated technical issues: diagnosis, reproduction, workaround and handoff to engineering.
- Seniority offered
- Junior, Middle, Senior
- Scope of ownership
- Can range from executing defined work independently to owning a feature area or setting the technical approach, depending on seniority.
- Needs a counterpart for
- Product engineering, first-line intake, infrastructure ownership.
- Category
- Personnel — Contingent labor
- Sectors
- Data centers & digital infrastructure · Oil & gas — upstream · Oil & gas — midstream & downstream · Pharmaceutical & biotech · Agriculture & agribusiness
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Where this offering is
IdeationComplete
PlanningComplete
Supplier sourcingComplete
AvailableIn progress
DeliveredPending
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