Offerings / ALT-0274 / Personnel
IT Service Desk Specialist
First-line IT support for users, incidents and service requests
Pricing on sourcingPer month, per engineer
Excludes second and third line engineering, hardware procurement and logistics, and ownership of identity or access policy. For anything past first line you need the technical support engineer, and identity policy stays with the client.
Excludes second and third line engineering, hardware procurement and logistics, and ownership of identity or access policy. For anything past first line you need the technical support engineer, and identity policy stays with the client.
1Suppliers qualified
CODelivery
Specification
What is in scope.
- Stack
- ServiceNow, Jira Service Management, Zendesk, Microsoft 365, Active Directory, Windows, macOS, remote support tools
- Overlap
- Full US business day
- Languages
- Spanish, English. Fluent (C1 to C2).
- Owns end to end
- Ticket intake, triage, first-line resolution and escalation with a clean handover.
- Seniority offered
- Junior, Middle, Senior
- Scope of ownership
- Can range from executing defined work independently to owning a feature area or setting the technical approach, depending on seniority.
- Needs a counterpart for
- Second and third line engineering, endpoint procurement, identity policy.
- Category
- Personnel — Contingent labor
- Sectors
- Data centers & digital infrastructure · Oil & gas — upstream · Oil & gas — midstream & downstream · Pharmaceutical & biotech · Agriculture & agribusiness
The Altura AngleRead the full analysis →
Where this offering is
IdeationComplete
PlanningComplete
Supplier sourcingComplete
AvailableIn progress
DeliveredPending
Watch this offering
We email you when the stage changes — suppliers qualified, pricing landed, available.
Bring a requirement